How Is Your Customer Service?
by Christine Hassler - May, 2011
“Here is a simple but powerful rule – always give people more than what they expect to get.” – Nelson Boswell This week I designated a day to catch up on my errands and to-do list which involved interacting with various businesses. I was aware of how pleasurable my interaction with each business was based on the level of customer service I received. On several occasions I encountered unhelpful, unfriendly or apathetic ind...
How to Harness the Power of Culture
by Dr. Maynard Brusman - May, 2011
I was recently working with one of my San Francisco Bay Area executive coaching clients - a senior executive in a professional services firm. We discussed how the right culture needed to be designed to create a desired future state. My client’s firm is led by a leadership team that doesn’t like marketing and even more so sales, and is resistant to change. My client and I further discussed how the culture that got them t...
Ten Tips to Build Accountability
by Dr. Maynard Brusman - May, 2011
Accountability is the single biggest issue confronting organizations today, especially for those engaged in big change initiatives. When you build an organization that motivates people to be accountable, people will achieve game-changing results. In organizations, accountability is often viewed as something negative that happens to you when things go wrong. This kind of accountability never works. Real accountability is achie...
Career Help: Fail Forward and Fail Often
by Hallie Crawford - May, 2011
This is a continuation of my response on the Wall Street Journal article, written by Dilbert, creator Scott Adams, How to Get a Real Education. Fail Forward. If you’re taking risks, and you probably should, you can find yourself failing 90% of the time. The trick is to get paid while you’re doing the failing and to use the experience to gain skills that will be useful later. I failed at my first career in banking. I failed...
Career Secrets from the Insiders
by Alexandra Levit - May, 2011
I have been reading Martin Yate since I was a job seeker about to be fresh out of college, and he has been one of my major sources of inspiration over the last few years. Fortunately for us, Martin's got a new Knock Em Dead book (this one is called Secrets and Strategies from the Insiders), and when I asked him if he could share some of the book's most important wisdom with you guys, here's what he had to say: Take control...
3 Questions Interviewees Must Ask or Risk Doom—After Getting the Job!
by Dawn Lennon - May, 2011
Job interviews are the beginning. It’s the moment when we begin our relationship with a future boss. We tend to look at the hiring process like a game show. We’re picked as contestants, and if we answer the questions correctly, we win the prize. The game show winner takes his/her winnings and goes home. When you get the job, however, you’re expected to report to work every day, take direction, complete assignments, and...
Can Blogging Help You Get a Job?
by Lindsey Pollak - May, 2011
According to the Nielsen Company’s BlogPulse, there are over 161 million public blogs in existence. Clearly, writing a blog is an amazingly popular thing to do. But can writing a blog lead to career opportunities? The answer is increasingly yes. When done in a professional way, writing a blog can lead to many benefits in your post-college job search, including real internship and job opportunities. Here are a few of the be...
by Nan S. Russell - May, 2011
Since she'd been referred by a good client, I rearranged my schedule to accommodate a phone meeting for what she described as a "pressing decision" about a potential business endeavor I had experience with. The day before our appointment, the call was confirmed and it was verified that she would call my office at the arranged time. When the time arrived and no call came, I was surprised. Fifteen minutes later, still no call...
It isn't the work... It's the place
by Kimberly Schneiderman - May, 2011
Have you ever started a new job that was supposed to be great only to discover that while the work was fine, the place was just awful? Perhaps the budget for marketing was nil. Maybe the boss gave no direction…or too much direction! Did they move from downtown to uptown within a couple months? Wouldn’t it have been nice to know some of these things before you accepted the job offer? Here are some questions you can ask, along...
The garden and the network
by Dawn Bugni - May, 2011
I worked in the yard this past weekend. Truth be told, a well-manicured lawn and perfect landscaping hasn’t been a priority for many years. Combine five dogs and two growing businesses (up until 2009) with country living and no homeowners association to tell me weed whack and it got a little shaggy around the edges. I’ve learned; if you don’t’ get in control early in spring; forget it. The weeds win. This year, I found a ne...
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