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  We all have "customers." And customer service is a key part of your job.
by Beverly Jones - Jan, 2016
Because I spend long hours talking with clients on the phone, good quality, comfortable headsets are among my most valued tools. A few months ago I needed new ones, but I dreaded shopping because of past hassles, like being stuck with equipment that didn't work with our telephones. I searched on-line and elected to place a phone order with Headsets.com, whose website invited me to "Call our Headset Advisors." My call was pr...
 
  15 Leadership Lessons to Invigorate Your Career
by Caroline Dowd-Higgins - Dec, 2015
As the year draws to a close, I am reminded of the great leadership lessons I have learned from colleagues, mentors, sponsors, coaches, and a myriad of incredible people I’ve encountered on my professional journey. May these words of wisdom give you the courage and fortitude to chart your unique path with confidence so you can thrive! Self Confidence Rocks – as the research indicates, people are often hired for potential s...
 
  Here’s Why You Can Cross Performance Reviews off Your Year-End List…Forever
by Lindsey Pollak - Dec, 2015
Dread year-end performance reviews? You’re in good company. It turns out, they’re not particularly effective anyway, especially according to millennials. A study from human resources provider TriNet found the traditional performance-review process can negatively impact many millennials’ attitudes about their jobs and employers. In fact, nearly 30 percent of the workers surveyed have looked for a new job after a performance rev...
 
  How To Fascinate Knowing Your Advantages
by Caroline Dowd-Higgins - Dec, 2015
These days, advertisers have a whopping five to eight seconds to fascinate and entice a consumer to make a purchase, according to an INC. article on marketing trends, and Sally Hogshead, author, speaker and founder of Fascinate, Inc., says it’s no different when it comes to you and how you impress an interviewer, new client or room filled with team members. In her latest book, How the World Sees You: Discover Your Highest V...
 
  Office Holiday Party Etiquette: Do’s and Taboos
by Caroline Dowd-Higgins - Dec, 2015
It’s been a great year, you’ve worked really hard, and your company has brought back the holiday party to reward the team for a job well done. Before you pop the champagne be mindful that your behavior at the holiday bash will impact your professional reputation come Monday morning and beyond. Here are some tips to keep in mind before you celebrate with colleagues this season. Drink in Moderation In many organizations, t...
 
  Work Gaps: How to Return to Work or Transition Jobs
by Robin Schlinger - Dec, 2015
Have you been out of work a long time or are thinking about transitioning into a new job? It is definitely possible to re-enter the workforce after a long absence or in a brand new role. Your value to a company will be clear if you take some of the following steps: •Take professional/academic courses to keep you current with your profession. •Volunteer because volunteer work also involves skills and accomplishments. •...
 
  First Impressions Matter–They Last
by Georgia Adamson - Dec, 2015
In job interviews and on the job, first impressions matter because they last. In fact, they often take effect in an instant but can be difficult to change, if not impossible (depending on how strong they were to begin with). I’m not talking about something like “is my tie straight?” (if you wear one). I’m referring to more subtle examples, such as the way you greet someone (the interviewer, maybe a new boss or colleague). D...
 
  Job Search of the Future: Your Resume
by Robin Schlinger - Dec, 2015
Slowly, resumes are changing to reflect changes in the ways people search for jobs. Change: Job applicants are more tied into technology. Worldwide IT provider Cisco recently published the “Cisco Connected World Technology Report.” They found that “most professionals use two to three work and personal devices in their daily lives” and “most respondents believe their most important device in 2020 will be a smartphone.” Re...
 
  Master Time–Don’t Let It Master You
by Georgia Adamson - Dec, 2015
Whether on the job or in your personal life, you more than likely run up against the “tyranny of the clock” at some point. Time management experts tell us we need to focus on the most critical factors to get the most out of each day and accomplish the most we possibly can. You might feel on occasion–such as around the year-end holidays–that no matter how good you are at time management, you’ll never dig yourself out of the pit...
 
  Reference Checking & Your Job Search
by Georgia Adamson - Dec, 2015
You might be concerned about your references for a variety of reasons–uncertainty about what former employers will say, how they’ll say it, whether anyone might respond to inquiries with a negative reference, and so on. Especially if you left your last position under less than ideal circumstances–either voluntarily or involuntarily for reasons you weren’t happy about, you might have genuine reasons for concern. References–W...
 
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