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  How Is Your Customer Service?
by Christine Hassler - May, 2011
“Here is a simple but powerful rule – always give people more than what they expect to get.” – Nelson Boswell This week I designated a day to catch up on my errands and to-do list which involved interacting with various businesses. I was aware of how pleasurable my interaction with each business was based on the level of customer service I received. On several occasions I encountered unhelpful, unfriendly or apathetic ind...
 
  Beware of the Overshare
by Alexandra Levit - May, 2011
I’ve noticed a workplace trend lately – the overshare. It seems that people work so much that they consider colleagues like close friends or family members. And when they’re diagnosed with a long-term condition with an acronym like PSTD or ADHD or become pregnant (for example) it’s the most natural thing in the world to tell officemates immediately. My advice is to think twice about this. Don’t get me wrong – I’m sure yo...
 
  How a Successful Job Search is Like War
by Alexandra Levit - May, 2011
I admire creativity a a great deal, especially when there are only so many ways to provide the same career advice. So when Operation Freedom War vet and sporting goods entrepreneur John Durfee e-mailed me his tips for how surviving a job search is like surviving war, I was intrigued. John and I corresponded for a few weeks, and here are some of his suggestions: Applying for jobs is like going on patrol. It's repetitive,...
 
  How to Harness the Power of Culture
by Dr. Maynard Brusman - May, 2011
I was recently working with one of my San Francisco Bay Area executive coaching clients - a senior executive in a professional services firm. We discussed how the right culture needed to be designed to create a desired future state. My client’s firm is led by a leadership team that doesn’t like marketing and even more so sales, and is resistant to change. My client and I further discussed how the culture that got them t...
 
  OFCCP focus on Covered Veterans and Individuals
by Alexandra Levit - May, 2011
The OFCCP has a new Director, an increased budget and a renewed focus on enforcement of federal contractors’ affirmative action requirements for Covered Veterans and Individuals with Disabilities. So, it's time to make sure that you are doing all that is required—and all that you can. It's time to check: •Your VETS-100/VETS-100A report filing •Your job postings with the State Employment Agency •Your written Affirmativ...
 
  OFCCP v. Frito-Lay – Ruling Limiting Scope
by Carla Irwin, Esq. - May, 2011
Federal contractors, open a bag of Frito-Lays in honor of their win against the OFCCP. The facts are as follows: On July 13, 2007, the OFCCP sent Frito-Lay a Scheduling Letter to its Dallas Baked Snack facility. As many of you know Item 10 of the Scheduling Letter requests “Data on your employment activity (applicants, hires, promotions and terminations) for the preceding AAP year and, if you are six months or more into yo...
 
  Ten Tips to Build Accountability
by Dr. Maynard Brusman - May, 2011
Accountability is the single biggest issue confronting organizations today, especially for those engaged in big change initiatives. When you build an organization that motivates people to be accountable, people will achieve game-changing results. In organizations, accountability is often viewed as something negative that happens to you when things go wrong. This kind of accountability never works. Real accountability is achie...
 
  Career Help: Fail Forward and Fail Often
by Hallie Crawford - May, 2011
This is a continuation of my response on the Wall Street Journal article, written by Dilbert, creator Scott Adams, How to Get a Real Education. Fail Forward. If you’re taking risks, and you probably should, you can find yourself failing 90% of the time. The trick is to get paid while you’re doing the failing and to use the experience to gain skills that will be useful later. I failed at my first career in banking. I failed...
 
  Affirmative Action Plan Implementation: Additional Required Elements
by Carla Irwin, Esq. - May, 2011
For those of you with calendar year AAPs, this month begins the mad dash to just get your AAPs completed, but I urge you to pause and take stock of the non-statistical elements of your AAP. The OFCCP has sent out the Corporate Scheduling Announcement Letters (CSALs) and this year you will see audits handled alittle differently. Active case management has been discontinued which means focusing solely on systemic discriminatio...
 
  Career Secrets from the Insiders
by Alexandra Levit - May, 2011
I have been reading Martin Yate since I was a job seeker about to be fresh out of college, and he has been one of my major sources of inspiration over the last few years. Fortunately for us, Martin's got a new Knock Em Dead book (this one is called Secrets and Strategies from the Insiders), and when I asked him if he could share some of the book's most important wisdom with you guys, here's what he had to say: Take control...
 
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