Conduct outbound and inbound calls for High Risk Customer Scenarios on a regular basis Process requests for service changes, account research and customer information Update and maintain account details with accurate data Process additions, cancellations and reconciliations of active customers Communicate and liaise with all other Company departments regarding operations

Retain customers by identifying reasons for request to disconnect or downgrade, resolving issues, and overcoming concerns Promote, recommend, and sell the value of Rise Broadband products and services based on a logical relationship to the customer's needs and interests Demonstrate strong negotiation, selling and closing skills Discuss product and feature benefits and pri

Provide immediate assistance and support to customer service representatives concerning escalated customer inquiries and problems. Identify customer needs and determine appropriate solutions to resolve all issues and concerns. Identify and present customer service solutions and/or additional products and features that may be beneficial to the customer. Work with appropria

The Learning and Development Specialist orients newly hired staff and provides a variety of training for current employees. Responsibilities include learning new material rapidly and the ability to train technical content in a variety of classroom settings, as well as assessing learner performance and coaching and developing staff. Essential Duties/Responsibilities Delive

The Learning & Development Facilitator orients newly hired staff and provides a variety of training for current employees. Responsibilities include learning new material rapidly and the ability to train technical content in a variety of classroom settings, as well as assessing learner performance and coaching and developing staff. Essential Duties/Responsibilities Deliver

The Learning and Development Specialist orients newly hired staff and provides a variety of training for current employees. Responsibilities include learning new material rapidly and the ability to train technical content in a variety of classroom settings, as well as assessing learner performance and coaching and developing staff. Essential Duties/Responsibilities Delive

Thorough understanding of CSG billing software systems. Performs software configuration, testing, and documentation. Plans, organizes and manages application assignments/tasks to completion. Create and manage to resolution trouble tickets with billing system provider. Influences and guides technical solution design. Create and execute solutions for operational and technic

Identify areas of density for door knocking opportunities throughout assigned Rise Broadband footprint we want you to own your territory. Provide support in sustaining new connects in areas of new and upgraded towers. Meet or exceed D2D sales goals set by Rise management. Maintain continuous communications with Sales leadership in respective Designated Marketing Areas (DM

Works outside or inside customer's home or business to complete installations and repairs. Regularly climbs ladders and works on rooftops while performing installations and repairs. Troubleshoots by attempting to identify and remedy sources of internet, video and telephone service or customer perceived problems. Prepares for daily work assignments by requisitioning equipm

The Senior Network Analyst leads operational Engineering teams analytics and reporting efforts. This role generates reports from multiple data sets that emphasize KPIs over the network as well as changes trending in network performances due to engineering efforts and projects. Key metrics for this position will include availability, latency, congestion, reliability, and o

The Technician, Tower responsibilities include working on towers and various structures installing wireless devices and all components related to a site upgrade and build. Regularly climbing ladders, towers, and working at an elevated position daily. This position will require the employee to travel consistently within a region. Essential Duties/Responsibilities Install w

The Network Operations Subscriber Specialist (NOSS) performs a variety of Call Center, Network Operations, and escalated Technical support duties. This position is accountable for taking the necessary steps to ensure that customers service issues are discovered, documented, and resolved. This includes but not limited to diagnosing, troubleshooting, and properly documentin