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Service Writer - Mobile Service Department
Brighton, CO
Job Description
The Service Writer for the Mobile Service Department is responsible for speaking with customers, listening to their concerns about their vehicle, suggesting repair and maintenance services, selling new accessories or replacement parts, and keeping the customer informed of the repair services progress.
We offer a full benefits package for eligible employees including:- Medical, Dental, and Vision Insurance
- Life (Voluntary and Employer Paid) and Disability Insurance
- 401(K) with company match beginning with your first contribution
- HSA match up to $800 per year
- FSA
- Paid Time Off, Sick Time, and Company Paid Holidays
- And an Employee Car Discount Program
- Answer incoming phone calls to ensure all calls are answered within three rings.
- Provide timely updates to clients regarding work being performed.
- Listen to the customer description of the problems or services needed.
- Obtaining truck/unit information over the phone along with detailed information for what the customer is experiencing and what the mobile technician will be looking at.
- Determine the type of service required and schedule the work with a technician.
- Inform clients of dispatching schedule and estimated time for completion.
- Engage in upsells and promotions for additional equipment and services.
- Obtain customer authorization for repairs.
- Create repair orders by identifying current vehicle condition, estimated repair time, and getting quotes/estimates from the technicians if necessary.
- Invoice repair orders and prepare any portion of the repair order for warranty submission as required.
- Review work performed with client and ensure that secured payment is made prior to releasing serviced vehicles.
- Monitor and report on Work In Progress (WIP).
- Book appointments and fill the Mobile Service schedule via inbound and outbound calls and emails.
- Additional duties as assigned.
- Requires frequent sitting, standing, balancing, bending, or stooping for prolonged periods of time.
- Ability to receive and analyze data and input into the computer.
- Manual dexterity, fine manipulation, and the ability to reach with hands and arms and lift up to 35 lbs.
- Ability to enter and exit heavy and medium duty trucks.
- Normal range of hearing and vision.
- High school diploma or equivalent.
- Valid Driver's License and MVR in good standing.
- Excellent customer service and communication skills.
- Ability to manage multiple different projects and maintain accuracy of information.
- Ability to successfully complete a General Abilities Assessment and pass a post-offer background check, physical and drug screening.
- Previous experience as a service writer or advisor.
- Knowledge of diesel engines, gas engines, drive train, and suspension.
- Heavy and medium duty truck industry experience.
- Ability to obtain a CDL within 90 days of employment.
- Type: Hourly
- Compensation Range: $22.00 - $30.00
- Bonus Eligibility: Yes
- Reports To: Mobile Service Manager
- Shift: Monday-Friday from 8:00 AM - 5:00 PM
- Closing Date: When Filled
Date Posted: 04-10-2024
All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Transwest is an equal opportunity employer. We do not discriminate against applicants or employees on the basis of age, race, sex, color, religion, veteran status, genetic information, national origin, disability or any other status protected by state or local law. It is Transwest’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Salary and Benefits
$22 - $30 an hour
Required Education
High School or Equivalent
Required Experience
Open
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