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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

PLEASE NOTE: U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship. You agree to complete a Minimum Background Investigation (MBI) for a Moderate Public Trust position with the U.S. federal government or other clearances as deemed appropriate for the role

Role:
Work in a database team to support our customers that running the salesforce applications. You will help delivering the most recent softwares to ensure our systems are running in a secured and version updated platform. The working location will be in Bellevue, Washington or Denver, Colorado.

Your Impact:

• Implementation of the product new features, new versions and address the vulnerabilities.
• Come up with innovative ideas to improve performance, scalability and resilience in a large-scale platform
• Implement comprehensive functional and system-test for your area of responsibility and for overall database quality
• Debug, conduct root cause analysis, diagnose defects
• Actively participate in database operation and feature enhancement on premise and in Public cloud platform.
• Responsibility and accountability for the availability and reliability of all Production Databases.
• Working with other Engineering teams to triage issues.
• Perform root cause analysis of problems and subsequently, make and implement recommendations to prevent future occurrences or customer impact.
• Define, develop and deploy system monitoring requirements/thresholds as well as corrective actions. Improve the system reliability via predictive analysis.
• Design, develop, deploy, and enhance automation to reliably manage the platform infrastructure.
• Designing, scaling out services in our multi-tenant infrastructure.
• Collaborate with and provide detailed feedback to internal/External Database cloud collaborators on resiliency initiatives.
• To Participate in production Incident Management / Critical issue Management call and be able to drive the incident to resolution.
• Provides technical and platform support to multiple customers and partners that use the production systems.

Requirements:

• U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship. Meeting CJIS requirements.
• BS Degree in Computer Science or Technical Field
• Working in 3 ~ 11pm PST time
• Experience on leading production database on AWS, such as Postgres, Oracle, etc..
• Experience in production database administration and trouble shooting.
• Experience in working at high-performance, low-latency, high-availability (99.99%) and self-recoverable systems
• Experience in configuring database monitoring
• Experience in a Linux cloud environment with fluency in command line interfaces and shell scripting Bash, Shell
• Knowledge of AWS EKS, Spinnaker pipeline and Kubernetes knowledges.
• Ability to support/resolve production issue with excellent debugging and problem solving skills
• Excellent oral and written communication skills
• Have a passion for working together as a team and ensuring team success, also able to work independently.
• Ability to work in a high pressure environment.
• Strong ownership and Determined

Preferred Requirements:

• Experience in Kubenetes
• Prior experience Deploying database on EC2 in AWS
• Experience in Grafanas, CI/CD, and change management concepts

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.